How to update electricity customers in real-time using aircraft communication protocols…
Using commercial aircraft communication protocols to design a mobility system for electricity distributors that provides real time job status updates for customers
Systems Architecture:
Integration with Intergraph Outage Management Systems (“OMS”).
Trouble Call Entry:
Adding Google mapping functionality to allow Call Centre Operator to select accurate location of the job.
Trouble Call Entry:
Used when an address cannot be verified.
Trouble Call Entry:
Operator will position a pin on the map to uniquely identify the job.
Auto Arrive Enhancement:
Implementing OMS server side changes to cater for new Auto Arrive business rules including configurable distance from outage asset with no impact to users of mobile device fitted to heavy vehicles.
Operational Impact:
Call Centre Operator will enter the outage call from a customer into Trouble Call Entry (“TCE”). If the address is unverified (i.e. no job co-ordinates), the operator will select the co-ordinates by locating a pin on map (e.g. “W” below) via a Google Map enhancement to TCE. The result is a job with co-ordinates so the OMS can “auto arrive” a job.
ENGINEER DETAILS
ENGINEER DETAILS
Name
Mark Brownley
Position
Founder
Company
myengineerexchange.com